Orders are shipped the same day if the order is placed before 5pm/17:00, except weekends. All shipments are tracked. We do our best to deliver orders as soon as possible, but still due to COVID-19, there may be unexpected delays.
In the following scenario’s, please contact our customer service for a possibly claim.
- An order is lost when the package never confirmed “delivered” within two weeks for NE and BE. Four weeks for international orders.
- The order is stolen if the package is “delivered” on the tracking number, but the customer never received it. We suggest you to wait 5 business days. Stolen orders must be filed within 15 days when it was confirmed “delivered”
|The Netherlands, Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France, (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands ), Sweden.||up to 2 business day||€3,95. FREE above €20|
|Not available right now.All other countries in Europe (excluding Russia).||6-14 business days||€7,00. FREE above €70|
|Not available right now. International shipping (incl. Rusland).||15-21 business days||€11,00. FREE above €100|